Miscellaneous Events Notifications

User Typing

When business is in a converstion with a user and user starts typing response, Business is notified through a Webhook Notification.

Notification JSON Format

"agent": "{agent name}",
"phone": "{sender phone}",
"message_id" "{message id}",
"type": "typing",
"timestamp": "{send time in UTC}",

JSON Explanation

KeyData TypeDescription
agentStringRBM Agent Name
phoneStringEnd User Phone No. Format: +6599999999 (65 is the Country Code, 99999999 is Phone No.)
message_idStringUnique Message ID.
typeStringValue typing stands for User Typing notification.
timestampStringTimestamp in UTC. Format: 2024-06-24T06:42:16.950Z